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They should increase their staff or have better procedures on handling the calls. If you have to have assistance, I saw that you don’t get it right away most times. Other than needing better assistance, they do an OK job. Unless Palm Garden Home Health is also certified by the Centers for Medicare & Medicaid Services, Home Health Agency do not accept Medicare as payment for any care services.
Always offering support and prayers for her. I do know if you have any type of issue if you go to a supervisor it will be handled. I would recommend this facility to anyone looking for rehab or permanent home for their loved one.
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The nurses treated her like she was their own mother. That was very comforting since some of our siblings live in other states. The wound care nurses were able to assess and treat her open wound in the most effective way to facilitate healing in the shortest amount of time. Although rehabilitation from an injury is harder as you age, our nurses and therapists made sure my mom was as comfortable as she could be.
The Florida Health Care Association also has awarded Palm Garden of Ocala with six state-wide awards, including Administrator of the Year and Nurse Administrator of the Year. I haven't seen anything that would upset me, so it seems alright. My brother has been there for three to four months now. His room could use a little bit of updating, but it is clean and it is nice. It could use a little freshening up, but it is not bad or anything. It is an older building, so it is pretty much what you'd expect.
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She has been treated well by the CNAs, and most of the nurses. However, she is being given laxatives in a severely dehydrated state in spite of the fact that she eats very little and produces little to no bowel because she eats so little. I am very concerned for her health and well being there. One of the nurses coerced her into signing a DNR by telling her false horror stories of how her chest bones would be broken open and crushed if they tried to resuscitate her..
This information is also very helpful to the agency, telling the agency where to focus their improvement efforts for better health care and services. Palm Garden of Ocala is more like a nursing home and has a nursing part in the facility for long-term care and rehab. It's not nearly as nice as the other two places I have visited, but they serve a different purpose. They try to get the patient rehabbed to the point where they can go back to assisted living. The care that my friend gets there is, at times, not as good as you would want it to be. Sometimes, the patient has to wait a good amount of time before somebody ever comes to give him whatever assistance he needs.
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The patients that got better at bathing is way lower than the state average. Center for Medicare & Medicaid Services regularly gathers feedback information from patients about their experiences with a certain home health agency. In the survey, the patients shares their feelings about services they received, and whether they would recommend the agency to someone else.
Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services. I was a patient at Palm Garden in July 2017. My husband went on a tour of 3 rehabs and chose Palm Garden because of the staff and how the place looked. While I was there, the Nurses and CNA's were very friendly and helpful.
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I feel that her health will decline if I leave there. Palm Garden of Ocala is a 180 bed skilled living center offering short-term and extended care. The 200+ hardworking and caring employees of the center deliver compassionate care to friends, neighbors and family. Palm Garden is conveniently located in the heart of Marion County with easy access to all 3 major hospitals. They are uncaring and lack compassion on any level.
Lastly, the agency is also in the top 40% of facilities in terms of patients that got better at bathing, and the patient that got better at bathing is higher than the state average. The home care agency is in the top 40% of facilities in terms of patients who received a flu shot. The patients who received a flu shot is way higher than the state average. The home care agency is also in the top 40% of facilities in terms of patients that got getter at taking their drugs by mouth. The patients that got getter at taking their drugs by mouth is way higher than the state average. However, the home care agency is in the bottom 40% of facilities in terms of patients that got better at bathing.
At home on a daily basis he would shower, shave and brush his teeth after ever meal and every snack. He is bed bound here, yet he has no access to even hand wipes, which means when he uses the hand urinal he is left with no means to wash his hands. While the therapy appears to be adequate they believe he is being overall difficult.
I am her surrogate and her daughter is POA. When we objected to the DNR, and provided a notarized POA for them on her daughter, they claimed that she was incapacitated and couldn't have understood signing the POA. However, two days prior, she was deemed competent enough to sign a DNR. So you can go from Competent to incompetent in 48 hours? Furthermore, Florida Statute 765 allows for appointment of surrogate and POA without having it in writing.
The quality ratings gives you an indication of the care Palm Garden Home Health give to their patients incomparison to other home health agencies. This quality rating is based on process quality measures and patient outcome measures survey conducted by CMS. Palm Garden Home Health is a home care agency that has a 4-star survey summary rating, the second highest possible. The team gave care in a professional way and communicated well, both of which are rated 4 stars, the second highest possible. The team discussed medicines, pain, and home safety with patients, who gave the agency an overall rating of 3 stars, the middle rating.
They have all but starved and dehydrated her to death. She has lost 40 plus pounds and looks like a skeleton. She was in fairly good shape when all of this started in December and it is frightening to see what has happened to her. You cannot imagine what it is like to feel like you have to protect your loved one form the very ones who are trusted and highly paid to allegedly help them.
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I was not impressed at all with Palm Garden because of the staff. It was like nobody read charts, and nobody followed up with what they were supposed to do. They did not follow through with things that needed to be done. We needed to remind them with things to be done for my dad. We shouldn’t have to tell them he needed a shower. We should not have to tell them he needed to be shaved.
We were also taught how to properly bathe her and how to give her medicine. Thankfully, we are now able to have her at home. We know how to care for her because of the training we received at Palm Garden and I am forever grateful to them. A rating of 3 stars would indicate this agency has an average rating compared to other agencies nationwide.
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